Service fees vary based on the level of care, frequency of service, and specific needs. Basic care services typically cost around AUD 10,500 per year, while advanced care may go up to AUD 61,300 per year. A detailed quote will be provided after a comprehensive assessment, ensuring transparency and clarity in pricing and service scope.

Daily Living Support: Includes housekeeping, shopping, cooking, and cleaning, so you don’t have to worry about daily chores. Personal Care: Assistance with bathing, dressing, and hygiene to ensure comfort and safety. Health Monitoring: Regular checks on blood pressure, blood sugar, and other health indicators, along with professional health advice. Emergency Response: 24/7 emergency call system and home safety monitoring to ensure timely assistance. Emotional Companionship & Social Engagement: Scheduled companionship visits and social activities to reduce loneliness and improve mental well-being.

You can schedule an initial assessment by contacting us by phone. Our care consultant will conduct a one-on-one consultation to understand your health condition and daily needs. A professional team will then perform an in-home assessment and develop a personalised care plan tailored to your needs.

Comprehensive Application Assistance: We provide one-on-one guidance, from policy explanations to document preparation. Resource Coordination: Helping you access suitable assistive equipment, skill training, and home modification support. Case Management & Follow-ups: Regular check-ins to adjust support plans and ensure long-term service effectiveness. Enhanced Independence: Through skill training and environmental improvements, we help you gain independence and improve your quality of life.

Customer satisfaction is our top priority. We have a comprehensive feedback system and regular follow-up mechanism. If you have any concerns, you can report them directly to our customer service team, and we will promptly address and improve the service.

Our case manager will evaluate your needs based on a detailed assessment and provide professional recommendations. If eligibility is uncertain, we will assist you in understanding relevant policies and conditions to ensure you receive accurate guidance and support.